Welcome New Clients!
We look forward to meeting you and your pets. Please fill out the new client form before your first appointment to assist us with your first check in.
For clients that have not been seen in the last 2 years we ask that you complete the new client form to ensure we have up to date information for you and your pets.
Clinic Policies
Payment Due at Time of Service:
TPC accepts credit cards, cash, checks, and CareCredit. A valid driver’s license will be required for checks to be accepted. A service fee of 1.77% will be applied to all credit card transactions. Cash and debit transactions are not subject to a service fee. All outstanding balances on file for greater than 90 days will be referred to a collection agency, and a 40% collection fee will be charged. Additional services will not be provided until outstanding balances are settled.
Deposits:
At the time of setting your appointment, we must collect a $62 non-refundable deposit. A deposit will be taken for half of the low end of the estimate for surgical appointments. If you need to cancel or reschedule you must notify us at least 24 hours in advance, otherwise you forfeit the deposit. Otherwise, your deposit is applied as a credit to your account.
Prescription Refills:
Please allow 24–48 hours for medication refills.
After Hours Emergencies:
TPC is unable to provide after hour services. If you need after hours emergency services please contact the nearest emergency care facility.
No Show Appointments:
If you arrive more than 15 minutes past your appointment time, we can not guarantee your pet will be seen. We will make every attempt to accommodate or reschedule your pet’s appointment.