Mon–Fri: 9:00am – 12:00pm & 1:00pm – 5:00pm, Sat–Sun: Closed

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Clinic Policies

Payment Due at Time of Service:

TPC accepts credit cards, cash, checks, and CareCredit. A valid driver’s license will be required for checks to be accepted. A service fee of 1.77% will be applied to all credit card transactions. Cash and debit transactions are not subject to a service fee. All outstanding balances on file for greater than 90 days will be referred to a collection agency, and a 40% collection fee will be charged. Additional services will not be provided until outstanding balances are settled.

Deposits:

At the time of setting your appointment, we must collect a $62 non-refundable deposit. A deposit will be taken for half of the low end of the estimate for surgical appointments. If you need to cancel or reschedule you must notify us at least 24 hours in advance, otherwise you forfeit the deposit. Otherwise, your deposit is applied as a credit to your account.

Prescription Refills:

Please allow 24–48 hours for medication refills.

After Hours Emergencies:

TPC is unable to provide after hour services. If you need after hours emergency services please contact the nearest emergency care facility.

No Show Appointments:

If you arrive more than 15 minutes past your appointment time, we can not guarantee your pet will be seen. We will make every attempt to accommodate or reschedule your pet’s appointment.

Acknowledgement:

The signature below acknowledges that I have read and consent to the above clinic policies.

I hereby authorize the veterinarian to examine, prescribe for or treat the above-described pet(s). I assume responsibility for all charges incurred in the care of this animal. I also understand that these charges must be paid in full, at the time of release of the pet.

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